Since installing 360 my Sony BluRay 5.1 surround sound goes into mute mode . If I unmute the sound via the remote , after 15 seconds it goes into mute again and remains there . The surround works fine if I unplug the 360 but when I switch it back on it goes back to mute. Had no problem with the old Tivo box. Anyone had the same or know a fix ?? Thanks.
For a 5.1 surround sound you must have an AVR. Have you tried different HDMI cables from the 360 and player to the AVR and from the AVR to the TV?
Hi , this set-up was working with my old Tivo box so I thought it would be the same set-up. tried new HDMI cables and routed them through the ARC channels . Still mutes after 15 secs . Can't get a number to call Virgin Tech anywhere !!
Been trying for hours to get a number to talk to an Actual Tech Person and Not a friggin Robot !! Virgin !! You're a Joke !!
You will get more knowledgeable help from some of the board members. Please explain your problem?
Connected BluRay to TV via HDMI ARC ! , 360 box to TV (no ARC) . BluRay surround sound works fine when 360 box unplugged , plug it back in and surround sound goes to mute mode. tried using Virgin remote , no difference so switched that off and went back to the Sony remote , No difference . Tried moving the 360 box away from BluRay but no difference. As if 360 is sending a signal to BluRay to go to mute mode. Anyone got a phone number to talk to a Tech Guy ??? Was on VMedia site for 3 hours yesterday , Totally Useless !!!
You keep saying "surround sound" but if you have no AVR or other audio system then all you get is audio from the TV's speakers. Connect the 360 to HDMI 1 and the Blu-ray player to a non-HDMI ARC input.
Roger , My BluRay player is the Sony 5.1 surround sound system , 4 speakers , 1 subwoofer and a front speaker. As I said , the system was working fine with the old system before the upgrade. Problem still exists and Still can't speak to Anyone at Virgin !!
You connect the 360 to the Sony (the port might be labeled CBL/SAT) and the Sony to the TV's HDMI 1.
