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Jane651's avatar
Jane651
Joining in
2 months ago

360 app issues AGAIN!

I’ve never had so much grief from a device in all my life. I have 2 boxes, 1 front room 1 dining room where my router is located. The dining room doesn't hold or play recordings. The apps take forever to load (If at all) ITVX, BBC iPlayer etc. Call centre is worse than useless just loops. The online DIY self-diagnostics no good. What do I have to do to get a service I am paying for? AND I’m on the top tier too. I’m out of contract in September. I will be cancelling everything. I’m no slouch with tech, but this is ridiculous. NOTHING is simple.

9 Replies

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Jane651 

    Welcome to the Community Forums. 

    Sorry to hear you're having issues with one of your set-top boxes. 

    Can you confirm, is this set-top box a 360mini box or does it look like a main set-top box?

    • Jane651's avatar
      Jane651
      Joining in
      2 months ago

      Hi Carley. Bot set-top boxes are main ones. Another issue I’m having now is with one of the remotes. I can scroll through the channels, but can’t “OK” to view the chosen channel and the “INFO” doesn’t work either. All was fine yesterday AM, but after around 18:00 they just didn’t work.  More problems. 

      • paul0363's avatar
        paul0363
        Rising star
        2 months ago

        Had the same problem which appeared after the firmware was updated to 5.16.  What appears to have fixed it so far was to factory reset the box from the settings menu (Settings>System>Factory Reset).  By doing a factory reset you won't lose any recordings or settings (favourite channels etc.) but you will need to sign back into most apps.  Worth a try!

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 months ago

    Irrespective of whether you have 1 or 2 recording boxes, you will only see one recording list. That is the way V360 Horizon operates. It is likely this is a WiFi connectivity issue (if that is what you are using).

    • Jane651's avatar
      Jane651
      Joining in
      2 months ago

      Oh, and thanks for your reply. Also, both boxes are connected by ethernet.. There are other issues with the connection and loading of the apps. 

      • roy247's avatar
        roy247
        Hero
        2 months ago

        Can you pause and rewind live TV, if you can't then that would indicate a faulty hard drive / box and would need replacing.