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deehaw's avatar
deehaw
On our wavelength
6 months ago

Re: My Virgin media app

I'm also having same problem.
I can sign in fine on web browser but on iOS I have the same problem for My VM & VM Connect apps.
iOS and apps are both latest.

Symptoms...

1) Click "Sign in with a Virgin Media Account" on VM Connect or "Broadband, Tv & Phone" on My VM app.
2) popup appears "'VM Connect' wants to use 'virginmedia.com to sign In. This allows the app and website to share information about you". Cancel or Continue. 
3) Click Continue... browser type window pups up and before loading anything closes itself.
4) The app now shows "Sorry, we're having problems".

7 Replies

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  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    6 months ago

    Hi there deehaw 👋 Welcome to our forum and thanks for your post 😊

     

    We're sorry to see that you're having issues with signing in on IOS. Is this on any particular device that this happens on. Do you get a specific error message when this happens?

    Let us know.

    Regards

    Nathan

    • deehaw's avatar
      deehaw
      On our wavelength
      6 months ago

      Hi Nathan, what I described as symptoms is on my iPhone 15 Pro.

      Interestingly, however, since reading your post, I downloaded it to my iPad Air and both apps work fine on there.

      So I've deleted both apps on iPhone and redownloaded but same issue as before

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        6 months ago

        Please can you confirm what IOS your iphone 15 is on?

        Also what IOS is your ipad on?

        So to confirm its not working on ether device now?