Forum Discussion

carla69's avatar
carla69
Just joined
23 hours ago

my virgin media app/o2

Hi

I have linked my virgin media app with the o2 (VM02) with my email (Gmail) then when i have gone to access my blueyonder email it says i cannot access the email as i have not linked them tried changing the email to the Gmail but then comes up with no account found you only get 5 attempts to do this before you are locked out till the next day 

Virgin says clear cache and wait 2 hours this did not work either 

Can anyone advise or help 

 

Thanks Carla

MyVirginMedia

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    12 hours ago

    Hello carla69,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account at the moment.

    Are you able to create a new Virgin Media O2 ID for your Blueyonder email address?

    KInd Regards,

    Steven_L