Hi Anonymous 👋
Welcome to our Community Forums and thanks for your post.
I am sorry to hear that your app is not showing the correct details.
So we can assist further, could you advise what it is showing exactly?
Hope to hear from you soon 😊
I attached a screenshot to original post above. None of the package details are green as they should be and when I click on TV for example it asks if I want to upgrade. It should show my correct package details (as it used to).
Also when I click on service status it does not show a service status for phone, tv or broadband in my area (as it should) It just shows a time. Other people on community have posted same issue I see so I’m not alone with this.
Aah thanks! It wasn't showing at the time but I can see the image has been approved now.
What version of the app are you using?
23.7.1. Latest version/ update from the App Store.
The issue is not with my phone/ app as the same issue occurs when signed into another phone.
I'm going to pop you a PM 📩 so we can take a closer look into this.
Hope to hear from you soon!
