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LDR09's avatar
LDR09
Joining in
2 years ago

My Virgin Media account is showing the old account number and details

Hello, 

I have moved home and got a new broadband contract with Virgin Media. However, my online account details are still showing my old property, account number, bills, etc.

I have tried to speak to customer service to get this resolved but I have not been able to get assistance. 

Please could someone help? 

Many thanks

account
migration

3 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi LDR09 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're experiencing 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Parky165's avatar
    Parky165
    Joining in
    2 years ago

    Hi,

     

    I have the same issue can someone please help? 

     

    Thank you

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi Parky165 👋

      Thanks for posting, and a warm welcome to the Forums.

      I'm sorry to hear you're experiencing a similar issue. Let's see what we can do to get this resolved. I'm going to send you a private message, please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

      Thanks,