Forum Discussion

Norrie's avatar
Norrie
On our wavelength
9 days ago

impossible to sign in to virgin media

Email not recognised.Verification not recognised. Why do I have to go through all the hoops despite having account for 30 plus years

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 days ago
    Norrie wrote:

    Why do I have to go through all the hoops despite having account for 30 plus years

    Because of the VM & O2 merger.  We've all had to do it, so don't feel so bad ...

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    9 days ago

    Hi Norrie, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with signing in to My VM. In order to sign in, you need to have a VM O2 ID. Have you created this yet? If not, please do this first. Once this is created, you'll be able to link you VM account to the ID and sign in as normal going forward. 

    You can find help on creating your ID here.

    Many thanks, 

    • Norrie's avatar
      Norrie
      On our wavelength
      2 hours ago

      I can still sign in to My Virgin Media on my pc but cannot sign in to the app on phone or i- pad.

      Unable to register  as verification kept being rejected or immediately timed out. Then email address not recognised. Thinking it had been a glitch in the app I tried again today  but did not even receive the verification email to be able to continue.. Strangely, I have still  been receiving monthly billing notifications from VM to my email address.