I can not pay outstanding bill, online or on phone due to my account being closed, or set up direct debit,
i am happy to pay please help me pay.
thanks
Hi Oliversarmy, thank you for speaking to us via private message.
If you have any further issues or queries, please don't hesitate to contact us.
Regards,
Daniel
Hi Sabrina, I replied as well
Sabrina, I replied.
Not sure why even when I requested paper bill several times they are unable to provide this or even answer why this isn't offered option to pay for previous customers without VM account access. I think paper bill cost it's probably £1.75. I'm more than happy to pay for that as well. Should be simple just to add this to overdue amount.
I could be wrong but looks like they have unsolved mess in their VM system with different customer issues around.
It is highly unacceptable with such tech issues for months. I am not sure who is the CTO and giving a damn to this issue. Ready to help the team, if given a chance.
They are not even caring that my phone connection is down for last 5 days or more. I am cooked because they have a system issue.
Forum TeamHi Mediacustomer & bobbyAP 👋.
Thanks for reaching out to us both of you and for those who are here for the first time welcome to the Community Forums, sorry to hear of the issues that you are facing with your accounts. So that we can look into this and assist where needed we would need to bring you both in for a private but separate message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
I have exactly same issue... Can someone from Virgin media team help me out. I'm happy to pay my outstanding balance immediately.
https://community.virginmedia.com/discussions/ManageAccountCable/outstanding-balance-amount-and-no-access-to-vm-account/5684800
Kind regards
Remigiusz
Ah, so this is contagious. I am suffering from last many months, from June to be precise. They cut my phone connection for their mistake. I am really upset and even when I am ready to pay, I dont have an option to pay online. This is ridiculous. Sorry for venting, however, there is something serious tech issue in virgin media. Guys please get my connection back and I am ready to pay.
Hi Oliversarmy, thank you for speaking to us via private message.
If you have any further issues or queries, please don't hesitate to contact us.
Regards,
Daniel
Hi Oliversarmy 👋 Thank you for your post and welcome to the Virgin Media Community 🙂
We're sorry to hear about the problem you're having 😔
In order to discuss this with you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Regards,
Daniel
