On 19 June I received the Email below from Virgin Media
I have attempted to log i to my Virgin Media but neither the Virgin Media nor the third party Email addresses work with the password. I have tried to phone customer help but they didn't seem to know about this change.
Anyone got any suggestions on how I log in to my 6 Email address?
Cheers
Togsy
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Forum TeamHi Togsy,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues logging in to My VM. As mentioned by Graham_A, the change would have only happened to the email address this notification was sent too.
Please let us know if you're having further issues and we can provide further support 😊
Many thanks,
You mention 6 email addresses. The change referred to in the email only applies to the account it was sent to. Unless you received one for each of your 6 accounts the others continue to use their third party username and password combination. The account that received the email should now be logged into with the original email address. The password will be the same as it was before the change.
I have to say this about turn on email addresses is a PR disaster …
