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JOneil's avatar
JOneil
Joining in
2 years ago

Change of fibre package confirmation sent to incorrect email

Hi VM Team,

I need assistance with an order I have made to change my current package (currently on M350 Fibre and ordered an upgrade to M500). 

The confirmation however has been sent to the wrong email. I have double checked my email on the account settings and it is displaying the correct email. I have yet to receive the confirmation.

Unfortunately, I have put the order twice. Hopefully I am not double charged.

Happy to provide additional info as I have screenshot the the order summary on the second attempt. 

 

  • Hi JOneil

    Thank you for your post and welcome to our community.

    We would be happy to check the details we have on our side for you.

    We will send you a private message now.

    Please look out for the envelope in the top right of the page and pop back to me when you can.