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JOneil's avatar
JOneil
Joining in
2 years ago

Change of fibre package confirmation sent to incorrect email

Hi VM Team,

I need assistance with an order I have made to change my current package (currently on M350 Fibre and ordered an upgrade to M500). 

The confirmation however has been sent to the wrong email. I have double checked my email on the account settings and it is displaying the correct email. I have yet to receive the confirmation.

Unfortunately, I have put the order twice. Hopefully I am not double charged.

Happy to provide additional info as I have screenshot the the order summary on the second attempt. 

 

1 Reply

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  • Vikki_M's avatar
    Vikki_M
    Forum Team (Retired)
    2 years ago

    Hi JOneil

    Thank you for your post and welcome to our community.

    We would be happy to check the details we have on our side for you.

    We will send you a private message now.

    Please look out for the envelope in the top right of the page and pop back to me when you can.