Forum Discussion

orbilivion's avatar
orbilivion
Tuning in
12 months ago
Solved

Bug in VM App and Website - Impossible to Change Telephone Password

It seems impossible to change the Telephone Password, on both the app and the webpage. It gets stuck on 'No Uppercase Letter'. You can add one or more uppercase letters and it remains impossible to c...
  • Graham_A's avatar
    Graham_A
    12 months ago

    orbilivion In the screenshot it shows two Uppercase letters whereas the requirements state No Uppercase letters.  So it is failing as it doesn't meet the requirements.

Graham_A's avatar
Graham_A
Very Insightful Person
12 months ago

orbilivion In the screenshot it shows two Uppercase letters whereas the requirements state No Uppercase letters.  So it is failing as it doesn't meet the requirements.

Kath_P's avatar
Kath_P
Forum Team
12 months ago

Hi Orbilivion, 

It looks like Graham has a point here. We're sorry this was missed in our first post to you (nice sharp eyes Graham 🤩)

Can you try again and enter the password all lower case instead and see if this allows it to be saved. If it doesn't just reply to Arissa's PM and we can then help further 😊

Thanks,