I recently started an upgrade order and have received the pre - contract documents, question is, what is the timescale on an order and how can I check progress of the order as nothing is showing on My VM app as yet
Tia
Ronnie
Hi there Ronnie52
Thank you so much for your post and welcome to the community forums, it's great to have you back.
I am so sorry that the process was not clear on your upgrade, can I just confirm, are you getting a new piece of equipment for the upgrade?
Hi yes, upgrading m250 to G1 and new hub 5 coming, documents just say date to be confirmed
No worries and thank you for confirming Ronnie52
The actual update would happen once the new Hub arrived and is installed. I can see in your post you've said you started the order, have you since completed it and agreed to the deal?
Be sure to check that the new contract is exactly what you wanted. Some people have found TV channels missing after an upgrade.
Not a problem, its only a Broadband upgrade, dont have tv package and since last week ditched Sky tv
