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Camitrigueiro's avatar
Camitrigueiro
Joining in
2 years ago

Account number not accepted on registration

Hello,

i have been trying to insert my info in myVirginMedia so I can access my bills, etc. I could register, but when comes to inform my account number and last name, keeps telling me that “Customer not found” or “we cannot find this account” even when I use the information I have from the order/contract. Can you please help?

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Camitrigueiro,

    Thanks for posting, and sorry to hear you're having some issues setting up your online account.

    So I can help I've popped you over a private message.

    Alex_Rm