whatever23
2 years agoJoining in
Account can't be found
So I logged into https://www.virginmedia.com/help/broadband using the same details I always use to retrieve my bill and get my account number. But when I called the customer helpline he said my account couldn't be found anywhere. that the address, account number name or email couldn't be found anywhere on the system. I then downloaded the app and my details wouldn't log in either. Im still getting bills and paying the monthly charges but virgin media says I don't have an account.