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youbluebeauty's avatar
youbluebeauty
Just joined
4 months ago

Tivo remote replacement

I need to order a replacement Tivo remote.

I tried online and it said -

'Sorry, we can't place this order online, call us'

I rang Virgin and the automated message said -

'We will send you a link so you can order this online'

I tried online AGAIN and it said -

'Sorry, we can't place this order online, call us'

I rang Virgin AGAIN and the automated message said -

'We will send you a link so you can order this online'

Am I doing something wrong or is this an example of Virgin's customer service?

  • Hi youbluebeauty,

    Thanks for posting and welcome to our community 😊

    Sorry to hear you've had some issues arranging a new remote, so I can get a few more details from you, I've popped you over a private message.

    Alex_Rm