Forum Discussion

AllanS1000's avatar
AllanS1000
Joining in
11 months ago

Tivo Box sound and picture loss if I use an application on Smart TV

Hi, I have had the Tivo box for several years. Recently I have noticed problems when I use another application (Disney plus) on my smart TV. After using the application when I turn on the Tivo box there is no sound or sometimes no picture as well.The only way of solving the problem is to reboot the Tivo box. I never used to have this problem. Same TV and Tivo Box. Is the Tivo box faulty?

PS I have also noticed the Tivo box is making a slight humming noise. I'm sure it never used to do that either!

  • Hi, I sometimes get this issue, loss of sound after using an App on the TV.  In my case it is resolved by switching the TV off and back on.

    I don't get this frequently though, perhaps once every two months.

    Regards,

    • AllanS1000's avatar
      AllanS1000
      Joining in

      Hi,

       

      Thanks for the reply. I will try your suggestion but it is a similar solution to rebooting the Tivo box. Neither are really satisfactory.I should add that the same thing happens when I occasionally use the DVD player . Afterwards, the sound/picture is fine on the Smart TV but with TIVO I lose the sound and picture unless I switch it off and reboot. It is just the Tivo box I have issues with. The TV and all the applications it has are fine. 

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        Hi there AllanS1000 

        Thank you so much for your post and welcome to the community forums, it's great to have you here. 

        I am so sorry that you have faced this issue with your services and thank you to our community member BillBudd for their advise. 

        Have you been able to try the reboot at all? Can I also ask if you have ensured all the cables are connected tightly at the back of the Set Top box?