Forum Discussion

Re: I have sound issues on Really channel, any ideas

The sound keeps cutting out especially on HGTV channel but it does it on terrestrial channels  too. HGTV seems to be the worst though as it can be every minute or more.  Doesn't matter whether I'm on live, delay or recorded. Rebooting box doesn't help. It's really annoying. Any ideas. 

6 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    You've mentioned HGTV, but which specific terrestrial channels are also affected?

    How is your V6 connected to your TV/AV kit - is it optical/HDMI?

    • Sharsie27's avatar
      Sharsie27
      Tuning in

      TV connected by fairly new HDMI cable. I noticed it today on channel 4 but it was only the once and during adverts. The actual programme was fine.

  • roy247's avatar
    roy247
    Hero

    Hi Sharsie27,

    Just checked on my 360 box and HGTV sound is cutting out intermittently, checked on the TV's freeview and it's OK, so it looks like a Virgin problem. Nothing showing on the service status so if you are anywhere near south Manchester it might be a local issue that's not been reported or if you live in a different region then it's a general problem Virgin have.

    If you post which other channels you are having problems with that might help.

     

    • Sharsie27's avatar
      Sharsie27
      Tuning in

      I'm in Scotland so definitely not a local problem. I noticed it today on channel 4 too but its not as frequent as it is on HGTV. Channel 4 also pixilated at same time. But HGTV its just the sound but it is couple of times a minute making it almost impossible to watch, it's so annoying.

      • IJsco's avatar
        IJsco
        Just joined

        Indeed not local. We’re in Surrey and it’s mainly HGTV that has the problem. Please fix it, it’s very annoying 

  • chrisme's avatar
    chrisme
    Tuning in

    We have this really for over a week now it time virgin sorted it out 

    We pay a lot of money for a rubbish sevice