Forum Discussion

Pamela57's avatar
Pamela57
Joining in
6 months ago

Picture break up

Hi I actually have two issues:

1. I have a tivo box. The picture is breaking up and pixellating a lot. Most programmes are pretty unwatchable. I've reset the box and changed to a better quality hdmi cable, which made no difference. The TV is working fine. 

2. My vm router is in a bedroom, and because of my disability, I need to be in the living room a lot, and the WiFi is very patchy in there. I need it to be working better. 

Can VM fix these issues please. 

Thanks

 

2 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    Better off splitting your issues into two posts. Start another post in the wireless section of the board for those issues - other users who have expertise in that, may not look in the "TV - TiVo" section for queries to answer.

    Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, fault TiVo's are now replaced with the much improved V6 as a matter of course.

    First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

    150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)

    Hey Pamela57 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues you are facing with your Tivo box.
    I will look in to this for you and send you a private message to further assist.

    Kind regards,
    Ilyas.