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Leon07's avatar
Leon07
Joining in
26 days ago

NO SIGNAL message

Have now started to experience the same problem - had the TIVO Box and TV for a few years but about 5 or 6 times a week the NO SIGNAL message now comes up when switching on the TV and TIVO Box via the remote controls (the TV works fine on its own).  The only way of restoring service through the TIVO Box is to switch the Box off at the mains and wait for it to cycle through its long-winded Start Up process - when it has finished, the signal to the TV is magically restored?  This NO SIGNAL problem does not happen every day - it can work fine for several days and then the NO SIGNAL message comes up again.  Obviously not a connection problem (although I have checked all the cables and plugs) otherwise it would not work at all.  Paying Virgin a lot of money each month (long-standing customer) but after all the email probs. as well it might be time to investigate alternative service provision.  I am reluctant to ring customer support about this - I really don't want to spend hours trying to explain a problem that I already know can be temporarily rectified by rebooting (switching off on at the mains) only for it to return a few days later.

Mod Edit : Title added

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  • japitts's avatar
    japitts
    Very Insightful Person
    25 days ago

    You'd added "me too" to a post in the TV360 section that was a few years old, and you've mentioned a TiVo box which is different to TV360... so yours has now been moved to a new thread.

    Is there an error code alongside the "No signal" message you're getting? I ask, because if the error message is being generated by the TiVo, it will have an error code with it. And if it's the code I think it is, it's inidicative of a tuner or signal issue.

    Alternatively, if there's no error code, then it's quite likely being generated by your TV - and could be reporting a loss of HDMI input. There's different tests for that, but it basically involves ruling out each part of the HDMI chain in turn.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      22 days ago

      Hi Leon07 

      Welcome back to the community Forums. 

      Sorry to hear of your concerns regarding the 'no signal' message you're getting intermittently. 

      As japitts has kindly already advised, do you see an error code at all that we can use to identify the issue? 

      If not, does the set-top box work with another HDMI cable and, if possible, in another HDMI input port on the TV? 

    • japitts's avatar
      japitts
      Very Insightful Person
      23 days ago

      Can you post up a photo of the error message?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 days ago

    Is the Tivo on some sort of "eco" startup and it's not fully initialised when the TV comes on?  So the TV thinks there is no signal?

    Can you switch the Tivo on before the TV, wait a few seconds and then switch on the TV?

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    22 days ago

    The “no signal” message on Virgin boxes includes an instruction to call Virgin if this keeps happening. TVs just say “no signal”.

    It is also not an uncommon occurrence getting “no signal on this channel” message when first switching on (usually following an NIT update). If it lasts more than 15 seconds, pressing the channel up or channel down button & then going back again will usually resolve it.