Forum Discussion

SimbasShadow's avatar
SimbasShadow
Settling in
24 days ago

Green screen

Hi. My tivo box has a green screen and i can't recall exactly what it says but something like a serious issue and is resetting,its been resettin literally for hours n nothing 

Im dislexic so can someone please explain in basic terms whats gone wrong n what i can do to get it working again please and thank you 

4 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    24 days ago

    Hi SimbasShadow

    This will be the green screen of death.  Shown in the picture below.

    It means that your hard drive has failed.  Your tivo will need to be swapped out for a V6 box.

    You should call 150 from a Vm landline or  0345 454 1111  from any other phone and select option 2 (faults).

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

     

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        20 days ago

        Hi SimbasShadow 👋.

        Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues you are facing with your TV box. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina