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almassey5's avatar
almassey5
Just joined
6 hours ago

Beyond frustrated now

I've been trying to contact a human at virgin for 4 weeks now and am at the point where I don't think any humans work for virgin. I've tried the advice/help online, on the apps and the most irritating snd useless was the chat bots. I'm at a loss to know what else to do, I have a tivo box that shows programmes have been recorded but won't play the recordings, won't record some programmes and won't pause, rewind or forward live tv. 

For most of this year I've had at least 2 calls a week from virgin, trying to get me to upgrade/increase my package but the minute I try and contact them because there's a problem with the kit they've provided, tumbleweed, i feel like id have more success making contact witj someone through a seance 

1 Reply

  • almassey5's avatar
    almassey5
    Just joined
    6 hours ago

    Just to add to the previous post, and in a last ditch attempt to prompt virgin to actually contact me and resolve this issue.

    At this point, given I'm not receiving the service that I'm being charged for, no further payments will be made,  the agreement in place has been breached by virgin making no attempt to resolve this issue so the existing contract could be ended with virgin  loosing yet another customer and sustaining more reputational damage