Forum Discussion

SharA25's avatar
SharA25
Just joined
9 days ago

Virgin Media Disabling Landline – Avoiding Unwanted Charges

Just a heads-up for anyone dealing with Virgin Media service changes!

Virgin Media has decided to turn off my telephone landline from 3rd March 2025. Given my previous experience with unexpected charges when they reconnected my broadband (after mistakenly disconnecting it), I’ve decided not to contact them to fix the landline—I don’t want to risk receiving another Service Change Receipt and being billed for something I didn’t ask for.

If you're in a similar situation, be cautious when requesting any fixes or reinstatements, as Virgin Media may treat it as a "service change" and charge you for it.

  • Carley_S's avatar
    Carley_S
    Forum Team
    8 days ago

    Hi SharA25 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns regarding charges and your landline. 

    I can see you're already speaking with one of my colleagues who is supporting you further on this issue. Should you've any further questions at all, please do let my colleague know if your already opened private message and they'll be able to assist further if you need.