Virgin cut off my landline & lost my number!
I also now have a story of problems with lost number, and, in particular, the total failure to restore the number after several agreements to do so.
Similar to others, this whole issue starts with ...
Forum Discussion
This issue has been resolved by the Virgin Media community team.
A little while ago, the number 'port' was completed, and the original number has now been restored.
As mentioned by others, there is some sort of difference between the typical port from another provider (which requires an active number) and the 'port' that needs to be performed to restore a disconnected number (which is still held by the service provider from which there was disconnection).
I'm not sure exactly had to be done in my case, but it did not take all that long for the number to be restored.
Thanks for the update and for the reply @timtlbon the forums. 👋🏼
I'm glad to hear about the update about the number port issue being rectified.
There is a difference in process to gain a number back if it the number is held with Virgin Media or with another provider, depending on where the number is assigned to should the number ever be disconnected, it usually goes back to the original owners of the number (other telecom providers), though it may be used with a different telecom provider for such services, it may get a bit confusing but it is the assignee of the number.
Reach out to us for any other queries you may have and we'll assist.
Kind regards,
Ilyas.