Very poor support for Virgin media

I reported a fault with my landline in December and an engineer attended on 24 December.They were late and kept me waiting with no notification.They identified that external re-wiring would need to be done, and  another engineer appointment was booked for 31 December.They failed to arrive with no notice or follow up. This meant I took a day off work and lost income while I waited for the visit that never materialised. I posted about this on the Virgin Community and was contacted by DM and told that this would be followed up.I have heard nothing back from Virgin Media since then. So, on the message board it looks like it is being dealt with when it is actually not being addressed at all.In the meantime, the wiring has not been fixed and this means my phone is not located where it should be, and the upstairs extension is out of order which is highly inconvenient and unsafe for me because I need easy access to an upstairs line for health reasons.It is all very disappointing and this type of treatment of Virgin customers seems to be business as usual, while they take my money every month while not providing a decent service.