Forum Discussion

Jango1's avatar
Jango1
Tuning in
3 years ago
Solved

Vat invoice

Hi

 

I need to have vat invoices for my past bills and bills going forward how can I get these please.

  • Hey Jango1,

    Thanks for your time via PM

    These have been requested as discussed.

    Keep us posted!

27 Replies

  • Hi All, I also need VAT invoices, how do I obtain this?

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team (Retired)

      Hey AlanB3 Thanks for reaching out to us on here. 👋🏽

      I can assist you with this.
      I will send a private message.

      Kind regards,
      Ilyas.

  • Hello,

    How do I sign up for the VAT invoice? 

    I need it urgently. Thought it was the law in the UK to provide VAT invoices. Not sure why I need to ask for it.

    • myworld's avatar
      myworld
      Joining in

      Just to clarify, I need historical (from Jan 2021), current and all future invoices to be VAT invoices for HMRC.

      Thanks!

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team

        Hi myworld

         

        Sorry to hear of the VAT receipt issues experienced, we understand the confusion and appreciate you raising this via the forums. Welcome to the community.

         

        I will send you a Private Message to get some more details form you to arrange these.

         

        Rob

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team

      Hi Jango1 

       

      If you reach back out to Ayisha via the PM that they have sent then they can check this for you, but this can take up to 14 days to arrive. 

       

      Thanks again

  • My pleasure 🙂

    If you need me, just drop me a message!

    Thanks

  • Hey Jango1,

    Thanks for your time via PM

    These have been requested as discussed.

    Keep us posted!

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team

        Thank you for joining me on private message alice1983892 

        My apologies we were not able to support you through the forums today.

         

        Please contact us on 150 from a Virgin Media landline or 0345 454 1111 from any other number or through WhatsApp our support team on 07305 327 112 and they will be able to ask the account security question to discuss this request further. 

         

        Please bear in mind the response will not be instant, but our team will get back to you.

         

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

  • Hi Jango1 👋,

    A warm welcome to our Community Forums and thanks for your post. It's great to have you here with us 😊

    I would love to help further with this so will pop you a PM now to confirm some details and we can take it from there. 

    Please keep an eye out for the purple envelope icon in the top right hand corner of your page from my message. 

    Hope to hear from you soon.

    • gterzza's avatar
      gterzza
      Joining in
      Hello @Ayisha_B
      I have the same issue too. I have been receiving VAT invoices through the post for sometime now, but they seem to have stopped in Dec 2022. If you can help restart these, that would be great. Thanks!
      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team

        Hi there gterzza 

         

        Thank you so much for your post and welcome to the community forums, it's great to have you here. 

         

        I'd be more than happy to take a look into this for you via a Private Message. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
         

        Thank you.

    • tedbun's avatar
      tedbun
      On our wavelength

      Hi @Ayisha_B

      I have a similar problem. You have been sending me VAT invoices for a while (through the post, after you have received my monthly payment), but I have just noticed that the last one I received was 1st December for my Bill of 23/11 - so I am missing VAT invoices for my 22/12 and 24/1 Bills!

      Please can you send me invoices for those 2 Bills and make sure that VAT invoices are correctly set up for future Bills?

      Many thanks!

      • Signergy8's avatar
        Signergy8
        Joining in

        Hi there,

        Glad to have found this forum! I am in urgent need of VAT invoices for the past four years, going back to 1st May 2018 up until now. 

        Also, please set up my account to send me (by email and/or post) monthly automatically generated VAT invoices. 

        I have my VAT number to hand if you would like that? Just let me know. 

        Many thanks 

        Eze