Forum Discussion

philbean's avatar
philbean
On our wavelength
2 months ago

Turn off 1571 voicemail

Is it possible to increase the number of rings before 1571 voicemail kicks in? or else switch it off completely.

We have an (old fashioned now I suppose) handset based answerphone. I've set this to allow maximum rings before it activates as it can take my parents a while to get to the phone.

Except now, the 1571 is kicking in before the answerphone does.

We'd rather use the old answerphone as it has a big flashing LED to show theres a message on there. Again, better for my elderly parents as they never notice messages on the 1571 service.

 

1571 deactivate
  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 months ago

    Hey philbean, thank you for reaching out and I am sorry to hear you are having some phone issue. If the phone is activated to the maximum rings already we may not be able to , how many rings is this sorry?

    So to confirm are you wanting to take the voicemail service off also? 

  • philbean's avatar
    philbean
    On our wavelength
    2 months ago

    I think that would be easiest as we have an anwerphone anyway. Just turn the voicemail service off.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 months ago

      Okay let me send you a DM and we can look at turning voicemail off for you.  

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 months ago

      Okay let me send you a DM and we can look at turning voicemail off for you.