Forum Discussion

StuartGMC's avatar
StuartGMC
On our wavelength
2 months ago

Telephone switchover to fibre

I had an email recently advising phone switchover will happen on Saturday 15 Feb (South Cambridgeshire), but so far no adapter has been received to connect phone to the cable modem... Chat won't handle questions about phones, and calling 150 doesn't give any suitable options to actually ask someone about this. Hoping I can get some form of reply here!

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 months ago

    Hi StuartGMC 

    Welcome to our forums and sorry to hear you have not yet received your adaptor for your switch-over. We can understand your concern and we want to best help from here.  We are sending you a private message to best look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 months ago

    No problem at all StuartGMC, please do not hesitate to contact us if you need any further help and we will be happy to assist :)