Spam calls on mother's phone despite being on a call blocker service through Virgin
Hi
I manage my mother's Virgin media account as she has dementia. She keeps receiving very distressing calls repeatedly despite being on a Virgin call blocker service and the TPS. I am assuming now the only option is to change her telephone number but have heard that even that will not stop spam calls (even if she is ex directory)?
Am not sure what to do but obviously cannot continue as it is as it is seriously affecting her mental health and stressful for me to sort out each time.
Can anyone please advise as to whether changing telephone number would be a good idea?
Private messages preferred on this and I can go through the security checks too as am registered on her account.
I have tried calling Virgin but cannot get through to anyone.
Thank you so much