Request to go ex-directory

Hi stephenm2 

Welcome to the Community Forums. 

Please join me on private message so I can locate your account and pass account security to action this request. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 
 

Thank you for joining me over private message. Glad we've been able to get this sorted for you today. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.