After I posted yesterday about my landline being down since Friday last, and my journey through the hell known as Virgin customer service on the 0345 number, I was informed that the "exchange fault" would be rectified by 3:10pm yesterday. In fact it came back at 3:00pm. Yipee I thought......got excited too soon. This morning it is DOWN AGAIN.
Can anyone at the Virgin Forum team give me an estimated time for the line to be fixed....and...will it stay fixed? PLEASE.
Hi TBorNOTTB
Sorry to see the phone issue has recurred.
Have you used the /check-services/i function to see if there is any update?
You could also try the automated Service Status number 0800 561 0061 rather than 0345 number. This often gives details of more local issues down to postcode level.
Was told expected time for the line to be fixed was 16:15...it's now 17:51 AND ITS STILL NOT WORKING
WHY NOT? PLEASE!
Still no phone line...........NOW, on the back of my official complaint, an engineer wants to come to my house this Saturday. But if it's an "exchange outage" as I have been told - each day since the day of my first call to Virgin...last Saturday - then what use is an engineer at the house. I also have to call into question the person who 'told me' that a specialist engineer must attend my house, as this person also claimed an engineer had attended my house the previous day.....erm no, not so. And so, I'm still left without a phone line since Friday 1st March with an extremely vulnerable person in the house. This whole saga really is 'Virgin on the ridiculous'.
