Forum Discussion

maxlugg's avatar
maxlugg
Dialled in
6 months ago

Re: landline not showing missed calls from private numbers

I've just discovered I have the same problem. An urgent call from the hospital could not get through to me, there was no indication of anything at my end. It turns out I can't receive calls from withheld numbers.

According to a "solved"(sic) post in the forum archive, "Anonymous Caller Rejection" (ACR) is off by default when you migrate to a HUB phone. However, this isn't true in my case, and a quick search finds many other users with the same problem. 

Annoyingly, unlike other features, there is no code to dial to toggle this feature on and off and no way of knowing whether it is enabled (other than missing important calls). 

Apparently, you have to call 150 to enable/disable it. 

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    6 months ago

    Hi there maxlugg 👋 Welcome to our forum and thanks for your post 😊
     

    Sorry to see that you've not had urgent calls coming through due to this. So I can assist with having this enabled I'll pop you a PM to confirm some details.

    Regards

    Nathan

  • maxlugg's avatar
    maxlugg
    Dialled in
    6 months ago

    I'll update this in case it helps anyone else.

    VM support confirmed that there was no block on anonymous calls on my line, the problem was at my end.

    My phone - a Panasonic cordless (model KX-TG85) - doesn't have a facility to reject anonymous calls but it does have an option to block specific numbers. If I do this, the number is added to the "Caller Barred" list. I've discovered that if you have any numbers at all (even just one) in the barred list, the phone will not register incoming calls with no caller ID. If you delete all the entries in the list (I had 23), anonymous calls will get through.

    I don't know why this should be. I'll speculate that it's an issue of how caller-id is passed over IP, I'm sure it wasn't previously a problem with the old wired line. Anyway, if "withheld" numbers aren't getting through it's worth checking, particularly if you have a Panasonic handset.

    (Of course the irony of ACR is that these days anonymous calls are usually the most important ones, like your solicitor or doctor. Cold-callers and scammers all spoof a fake number).

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      6 months ago

      Hi there maxlugg 

      Thank you so much for updating and we are so sorry to hear that this issue required you to remove blocked numbers, has this now been resolved and are you able to receive the calls as expected? 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      6 months ago

      Thank you for confirming this has been resolved for us maxlugg 

      If you do need any help in the future at any time please do pop back to the forums and we will do all we can to assist.