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glynw's avatar
glynw
Joining in
10 days ago

Power cut landline "user busy" no dial tone

Following a local power cut (x2) our landline was left in "user busy" mode thus no dial tone. We were not using the 'phone at the time. This has happened before when the landline has been affected by outside agencies. Reporting this to support is time consuming and ultimately pointless. What usually happens is they book an engineer's visit which prompts the engineers to actually fix the problem reactively so the the visit is then cancelled. Does anyone have a free number to call to report this fault which is recurring and speak/complain to a human in the UK?

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    10 days ago

    Hi glynw,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue with your landline service. 

    We are happy to take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin