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Al10011's avatar
Al10011
Joining in
2 years ago
Solved

Port of old tel number to virgin

Having service activated on Monday 24 feb and received text saying my tel no will be 0208xxxxxx which is not my old telephone number from NowTV. But when i signed up I requested my old telephone number be ported in and transferred to virgin. 

  • Client62's avatar
    Client62
    2 years ago

    A new VM telephone line needs to be in place and working before VM can begin the number porting process.

    It is critical to keep your number with NowTV in service for however long it takes VM to process your number porting request.

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    A new VM telephone line needs to be in place and working before VM can begin the number porting process.

    It is critical to keep your number with NowTV in service for however long it takes VM to process your number porting request.

  • Al10011's avatar
    Al10011
    Joining in
    2 years ago

    Update for anyone doing this in future. Transfer did not go through automatically when signing up. Called virgin and request was done manually and took 10 days. Nowtv automatically cancelled the service once number got ported without me contacting them.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 years ago

      Hello Al10011.

      Thanks for your first post and welcome to our community.

      Sorry to hear about the number port not being actioned first time around when you joined us.

      Can we just confirm that your existing number from Now TV is active on your Virgin Media account?

      Also are all the other services working okay?

      If you have any other questions or need help, please let us know.

      Have you also been able to register your account online yet?

      If you don’t already have a Virgin Media account, you can set one up now to manage your payments view your bill breakdown online at the touch of a button. You’ll get all the information you need without having to call us. 

      Gareth_L