Pbkgh
4 months agoJoining in
Phone always engaged
For information where a phone connected via Virgin and suddenly all incoming / outgoing calls appear as engaged. A friend had this problem and the engineer eventually found the cause. It appears there is an electrical component in the box which is house side of the external cable I.e the box in your living room. This component prevents a power surge damaging the router. However this component apparently failed and caused issues with phone signals to and from the phone . On replacing this item the phone worked correctly.