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libbypringle's avatar
libbypringle
Joining in
6 months ago

Person on other end of call cannot hear me

Hello

My elderly mother who has dementia is having landline problems.  When she call out the person on other end cannot hear her but she can hear them.

If you call her the phone is either engaged or if it rings and she answers you cannot hear her, but she can hear you.

I have replaced the handset with a new one but still the same problem.  I have unplugged all the wires from box and turned on and off but the problem is still there.

Please can you advise as she really needs to be able to communicate with us.

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    6 months ago

    Hello libbypringle.

    Thank you very much for your post and welcome to our community/

    Apologies it's not on better terms though, but you've come to the right place for help.

    This must be a very worrying time for you all especially if your mother needs to make an emergency call.

    So we can help,  I’ll need to send you a private message to take some details. 
    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L