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yuaz61's avatar
yuaz61
Tuning in
2 months ago

Ordered Broadband & Phone, chose to keep number, can't see number anywhere in order

As my title says, I just ordered a package. As part of it I provided my existing number to keep and the order option to switch my existing provider to Virgin was also selected. My worry now is in my order confirmation, I can't see anywhere it referencing to keep my number.

Is there a specific place I'm to look or can someone help me ensure I keep my landline number when moving to VM?

Thanks

2 Replies

  • Hi yuaz61, thank you for your post.

    It's great to hear you're joining us, but we appreciate your concern.

    In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team

      Hi yuaz61, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel