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yuaz61's avatar
yuaz61
Tuning in
5 days ago

Ordered Broadband & Phone, chose to keep number, can't see number anywhere in order

As my title says, I just ordered a package. As part of it I provided my existing number to keep and the order option to switch my existing provider to Virgin was also selected. My worry now is in my order confirmation, I can't see anywhere it referencing to keep my number.

Is there a specific place I'm to look or can someone help me ensure I keep my landline number when moving to VM?

Thanks

1 Reply

  • Hi yuaz61, thank you for your post.

    It's great to hear you're joining us, but we appreciate your concern.

    In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel