Why have I not got a landline and have made 2 appointments for a technician to call but both no shows. When I checked the status of both appointments none were made even though I had been on the phone with agents for over an hour. The problem is not with any of my equpment because even when I unplug my phone and ring the landline with a mobile it gives the busy tone.
I have had no landline since Monday so on Tuesday I telephoned VM and was told that a technician was booked and I did receive text messages to tell me that someone would be here between 8am and 12 noon the next day. No one came so telephoned them again that afternoon to be told that there was a glitch in the system and another appointment was made for Thursday but I didn't receive any txt message so I checked on my account and no appointment had been made. Its now Friday and I am getting very frustrated as I know that there's no problem with anything in the home, even when I unplug all phones and phone the landline with a mobile it gives the line busy tone. I am in the 20 area and would like to know if anyone else is having problems and will I be compensated gor lack of service? By the way broadband is fine and no issues.
Forum TeamThanks for reaching out to us rowlanddenise, and a very warm welcome to you!
Sorry to hear of the issues you've been experiencing on the landline services held with Virgin Media.
Have you checked our Service Status Checker or called our Service Status Line 0800 561 0061 for an update on any outages we may be experiencing in your local area?
Outages can be the reasoning for engineer appointments being automatically cancelled and therefore not attended for our customers.
Thanks,
David_Bn
I have frequently checked status checker and says there is no problem in the area.
Forum TeamThanks for coming back to us rowlanddenise, let's take a closer look into this one for you.
Check out the envelope in the top right hand corner for a private message from me.
Thanks,
David_Bn
