Forum Discussion

godrob's avatar
godrob
Tuning in
2 years ago
Solved

No Landline Since Cancellation

Hi support, Yesterday, I cancelled my Virgin Media contract with a confirmed service termination date of 16 Dec.  However, when I returned home that evening the landline was completely dead. No dia...
  • goslow's avatar
    goslow
    2 years ago

    Yours is the 10th recent topic I have noted where the customer has had a service (usually the landline) disconnected immediately upon giving 30 days notice.

    If the issue is not to do with your number port or local area fault, and if your case follows the same pattern as the others, it will take you the best part of your 30 days to get it reconnected due to VM dragging its heels.

    You should press VM to complete the reconnection ASAP, especially if VM is not the range holder of your number because as time ticks on it may be harder to recover the number to port it.

    Keep detailed notes of all VM's bungling to restore the service. Your services should be fully working during your last 30 days so you should be due compensation for the total loss of service of your phone if VM has caused the total loss of service.

    https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

godrob's avatar
godrob
Tuning in
2 years ago

I for one have tried everything I can. The issue is clearly with VM disconnecting our landline as there as so many people with the exact same issue.

It's simply not good enough and I feel we're being fobed off. Please just re-enable the service that we've paid for!