Forum Discussion

traybroth's avatar
traybroth
Joining in
22 days ago

My landline voicemail isn't working.

For over 2 months now my voicemail hasn't been working.

I can hear the tone on my phone alerting me that there is new messages. I dial 1571 and the automated service alerts me that I have new messages, but I cant hear them. I am missing out on very important messages.


5 Replies

Sort By
  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    22 days ago

    Hey traybroth, thank you for reaching out and  we are sorry to hear about your voicemail issue.

    Please can you ring your phone and let us know if you get through to voicemail or not, if you don't get through can you let us know if there is any error codes or messages played.

    Can you let us know if it also lets you leave one or not? 

    • traybroth's avatar
      traybroth
      Joining in
      15 days ago

      I have rung my phone and left a message. I cant hear my message. The messages cant be heard. I can save or delete them but cant hear any.

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        15 days ago

        Hi traybroth, thank you for your response.

        Have you checked that the volume is turned up sufficiently on your handset?

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel