Hi
I have authority to speak regarding Mum’s account and realise my 87 year old mother is paying £80.87 for her internet and landline. I have her name and account number. She is on a limited income and needs this substantially reduced.
Can someone help please?
Thank you.
Louise
Forum TeamHi Louise, thanks for contacting us although we're sorry to hear of your concerns raised here regarding your mother's price.
Unfortunately, we don't assist via Community Forums for routine package changes. We would advise please contacting us via the other methods here so we can assist further.
Many thanks
You might get a better deal out of them, but it will tie you into a 2 year contract. If you don't want that look to downgrade the BB and phone services.
If she's on any income related benefits she may qualify for the below, which involves no contract. https://www.virginmedia.com/broadband/low-income-families
Or alternatively leave VM for a cheaper provider, you should be able to take the phone no with you.
