Extortionate bill £185.47

Rang the 0345 454 1111 op 1 then 2, after 37 mins CS Rep says I owe nothing & the £185 won’t be taken from me, we’ll see on 27/12/24 that’s when the DD goes out, not counting my chickens, don’t hold out much hope

Hi Stephen93, thank you for your post.

We're sorry to hear about the poor experience you've had and that you feel this way 😔

I can see you've spoken to the team since you posted. Have the issues outlined now been dealt with?

Please pop back to us at your earliest convenience.

Regards,
Daniel

Thanks for answering Daniel_Et, don’t think so, not long after the phone call i got an email from VM with my bill, still £185.47, I think when it gets to 27/12/24 they’ll take the whole amount, can you look into this for me please.

they say the reason for it being so high is that initially when I ordered the extra Flex box was on 3/11/21 I entered another 18 month contract, a few days after that I changed my mind so cancelled that & changed to a different contract, because I cancelled & changed to another deal they added all the charges from my previous one, even though I wasn’t told this would happen at the time, seems a strange way on doing things, I would’ve thought in your 14 day calling off period you shouldn’t be charged.

on the phone call all she was going on about was the TNT subscription which ends today & my memorable name & the MAC number my hub