Forum Discussion

Nick_Ash's avatar
Nick_Ash
Joining in
11 days ago

Landline Voicemail not recording messages

Hi 

I have noticed my Landline Voicemail is no longer recording messages left. I have tested this by phoning from my mobile and leaving myself a message but the message appears not to have been recorded. The Voicemail says there is a saved message but it is blank when it is played. 

Thanks

 

  • Hi Nick_Ash 

    Welcome to our forums and thank you for your first post.

    Sorry to hear you are having this particular issue with your landline. We want to best help. This looks indicative of a device issue. Just to confirm, can you let us know if you have tried a different landline device? Can you confirm when this issue first occurred?

    Thanks,

  • Hi,

    I do not have access to another landline device and surely you do not expect me to go and buy one!  The exact date this started happening is unclear as we don't often have messages left but we noticed it when returning home from holiday on 5 March. 

    Thanks

    • Beth_G's avatar
      Beth_G
      Forum Team

      Hi Nick_Ash

      It's possible that your voicemail inbox may be full which means no more messages can be recorded. Have you tried deleting some of your voicemails to see if this allows new voicemails to be saved?

      • Nick_Ash's avatar
        Nick_Ash
        Joining in

        How do you do that? It states there is one saved message, so I don't think it can be that!

  • We had the exact same issue, and it was fixed by Virgin sending out an engineer to upgrade the landline to fibre.