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Armitage11's avatar
Armitage11
Just joined
2 years ago

Landline renumber?

I'm back on Virgin after a short time away, and the new number allocated to me belongs to a former hairdresser's from a quick Google search.  Their website is still live and showing my number.

When I've used my home phone to contact Virgin, the automated service says that it's a business number and cuts me off. 

Yesterday evening I got a call from someone who said they were ringing me back after a call made an hour earlier from my number, but it definitely didn't come from me or a member of my family.

I'm beginning to suspect that there might be an issue with this number, so I'd like to see please whether I can have my line renumbered.  I know that a replacement number will come from a pool of numbers that could already have been used, but this one seems to be a bit problematic.

Is this something which could be done?

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello Armitage11,

    Thanks for your first post and welcome to our community.

    We're sorry to hear your landline number was registered to a hairdressers.

    It will be possible from here to change the number to new one for you.

    Yes you are right existing numbers go into a pool and we then leave them for several months before reissuing them out again.

    With yours though this is not something we have come across before.

    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for your time today Armitage11.

    Can you please keep us posted on how the number change goes.

    If you have any concerns or notice this hasn't been done with in 48 hours, were only a message away.

    Gareth_L