Forum Discussion

moggy03's avatar
moggy03
Joining in
4 months ago

landline not working after power outage

Hi, we had about 3 power outages last night and now my landline does not work- any suggestion on what to do

  • Hi there moggy03 

    Thank you so much for your post and welcome to the community forums, it's great to have you back here. 

    I am so sorry to hear that you are facing an issue with your landline, can I ask if the line has a complete loss of dial tone? 

    Is the main connected at a main or extension socket and how many other pieces of equipment are connected here?

    • moggy03's avatar
      moggy03
      Joining in

      We have no dialling tone and it is plugged into the mains with no other devices

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        Thank you for confirming moggy03 

        I'll be happy to pop you a private message so we can take a closer look into this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.