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docsyddall's avatar
docsyddall
Joining in
19 days ago

Landline not ringing/answerphone not picking up

My landline stopped ringing some time ago, and the answerphone no longer picks up inbound calls. The lack of ringing/answerphone pick-up was not an immediately noticeable problem, as I do not receive many calls or messages at home.

Inbound calls can be taken if I see the screen on the DECT phone light up in time, and I can make outbound calls, though the line seems noisy/crackly. I have tried a different phone, which also did not ring when I called my landline number.

When I eventually noticed the problem and contacted VM support by phone, a line test was done, and I was assured that the line was working, which leads me to assume that the line ringing is something that cannot be tested reliably remotely.

I live in an area with patchy mobile coverage, so having a working landline is important to me.
Anybody have any suggestions as to how to investigate this further, or a solution?

3 Replies

  • So the landline issue was resolved. Well done to all involved with sorting that out.

    I then tried to order a TV 360 box to replace my existing box.
    No problem placing the order, but then things went wrong.
    The text to tell me that the delivery was on its way arrived shortly before 6pm, and told me that the delivery would arrive between 12:45 and 14:45, so was too late to be useful.
    Following the tracking link told me that the order had been delivered, which it hadn't been, and I had been home that day.

    The courier's website,app and telephone helpline are useless.

    As Virgin Media have the contract with the courier, would it be best to ask VM to sort out the problem with getting their new kit to me?

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team

      Sorry to see there's an issue with the boxes delivery docsyddall,

      So I can take a closer look I've popped you over a private message.

      Alex_Rm

  • Hi docsyddall 

    Thanks for posting and welcome to the community.

    Sorry to hear of the landline issue. I'll send you a PM now to assist further.

    Best wishes.