Since yesterday my landline is not ringing when incoming calls are received, they go straight to virgin voicemail. Everything was working fine until yesterday. Any ideas?
I can make calls out as normal.
Thanks for reaching out to us chalklands, and a welcome back to our Community Forums!
Sorry to hear of the issues you've been experiencing with the landline services.
If you're currently utilising our landline services via your router, can you please perform a reboot on the hub to see if this helps resolve this matter?
Can you also try an alternative handset if this is possible?
Thanks
David_Bn
Hi,
Thanks for the response.
I've rebooted my hub, no difference. I don't have an alternative handset I can use.
Thanks for coming back to me chalklands, and for attempting a reboot on the hub.
Have you attempted a reset on the hub to see if this can help resolve the issue of the landline phone not ringing?
Do you have a dial tone on the handset?
Thanks,
David_Bn
I am having same issues . Rebooted hub and made no difference . Checked all phone settings .
Looks like a major problem with quite a few people having same issue . Points to an issue at your end rather than equipment based
