landline down

my broadband appears ok but my landline is dead and has been since 15:30 25th Feb 2025, today

I have tried contacting you but your alleged phone contact only provides a pay you bill option does NOT provide a contact to any actual custmomer service to allow me to report this fault.

I have tried you contact using option on this site (The option at the bottom of the page that amusingly is titled contact us) which while providing amusement for someone somewhere provides NO ACTUAL HELP or advice to existing customers

can you provide me with a copy of my original contract please as when I change provider my landlord may well you wish to discuss the installation that was provided and the consequent disabling of existing cable installation) thats right your staff actually disabled the existing cable and TV inputs meaning even if I wanted to I cannot have a normal broadcast service in this apartment, 

which means someone will have to pay to amend the cabling YOUR staff installed in order for me to switch suppliers

I now feel that for the price you are charging and the lack of support when a services fails (added your initial installation shortcut, which will cost to be fixed) is now just downright unfair on your long term existing customers.

Please advise when I can expect to use my telephone link again and your compensation arrangments for customers such as myself who are just being taken for granted. You no longer appear to provide value for money in regard to long term customers. When was the last time a long term customer was offered a deal???

does ofcom still exist??

please , who I should advise my landlord to contact regarding repairing the initial installation and allowing me to have another provider supply my service in future

DavidS