Forum Discussion

Sheepdog's avatar
Sheepdog
Joining in
2 years ago

Landline down

Hi My Virgin landline is not working, no dial tone and no one can ring in.

I have reported this to Virgin but I can't make the understand that, this is not a home problem.

My entire street who have a virgin landline do not have any service either.

How do I make them understand that it is a fault with the supply and not in our homes.

The service status says " no known problems"

Thank you

Sheepdog

3 Replies

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Sheepdog,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue you're having with your landline service. 

    I am happy to take a look into this for you. I will private message you now to confirm your details. 

    ^Martin

  • JackieH1947's avatar
    JackieH1947
    Dialled in
    2 years ago

    I have exactly the same problem......infuriating when they insist there isn't a problem.  I am in Enfield.....can I ask if you are?

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 years ago

      Hi JackieH1947,

      Thank you for your post and welcome to the community. 

      I'm very sorry to hear about the issue with your landline service. 

      We are happy to take a look into this for you. 

      I will private message you now to confirm your details. 

      ^Martin