Good morning, am posting on here that my landline is down this morning so I cannot phone anyone to tell them. My broadband is okay but I can see the signal is quite low.
I want this documented with regard to compensation if my landline doesnt come back on for a while.
Many thanks and best wishes.
Forum TeamHi bluedoor64
Welcome back to the community forums
Sorry to hear you're having issues with your landline.
Can you confirm if you're phoneline is plugged into the main master socket, an extension or into the router?
How many pieces of equipment are connected to the phone line?
There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you:
Let me know if any of these checks work at all, or if anything changes with the dial tone.
Thank you for your reply, have followed your instructions and it has made no difference, the landline is still down.
Would it be possible for you to report this fault to Virgin Media please as I need my landline 24/7. Please let me know if you can report it, if not, how should I best report it. Many thanks.
Forum TeamThanks for getting back to me bluedoor64
Can you elaborate on how your landline is down?
Do you hear a dial tone at all? Or is it crackling/intermittent?
Can you receive calls at all and it's just you cannot make them?
Thank you very much for all your help. The landline is still dead.
My situation is urgent as I have no phone - thanks.
Best wishes.
Forum TeamYou're welcome bluedoor64
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).
My phone line is still dead and I need it to be restored as soon as possible.
Thanks for all your help. Best wishes.
Forum TeamHello bluedoor64.
Thanks for replying.
I can look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the Logo top right of your screen that would be great.
Regards
Gareth_L
Just letting you know that my landline is still dead. I do hope that it will be working as soon as possible.
Thanks a lot and best wishes.
23.13pm and my landline is still down, Hope it will be back on as soon as possible.
Thanks and best wishes.
Good morning - Friday 29 December and my landline is still down. Please could you see if my phone line is being worked on and restored. I need the landline 24/7.
Thank you for any help in this matter, it is appreciated - best wishes.
Good morning - 11.30am and my landline is still down. I need my landline 24/7 and do hope it will be restored very soon.
Many thanks and best wishes.
Forum TeamHello bluedoor64.
Sorry the line is still down.
I did check and we have an outage in your local area this is due to be fixed 29/12/23 and 12:05
Sorry for any inconvenience this may be causing you.
If you need an update just pop back on here and quote reference number F011033916 so we can check again.
Gareth_L
Daniel I have just tried to send you a message and it said "authentication failed". The only way I would like to be informed of my new phone number is via Virgin Media email from the person who went ahead and changed my number, her name is Gabby. My landline has rung this morning and it is not a call from the 2 people who know my number. They didnt leave a message and when I ring the number back, it is dead. Where can anyone locate my number from and ring me please??? Thanks.
Forum TeamSorry to hear that this has not been resolved for you bluedoor64
Do you get the error "authentication failed" when replying to your private messages latest response or when you're trying to send a new private message rather than a reply?
The agent supporting via private message should be able to assist and investigate further to get answers to your requests
