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Bazpat's avatar
Bazpat
Joining in
11 months ago

Land line goes straight to voicemail

Can ring out but incoming calls go straight to voicemail 

7 Replies

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Bazpat 

    Welcome to the community forums 

    Sorry to hear you're having issues with your landline at this time. 

    Can you confirm how you have your landline set up? Is this connected into the router into the TEL 1 port or into your wall socket, in either the master or an extension please? 

  • Bazpat's avatar
    Bazpat
    Joining in
    11 months ago

    It’s set up exactly as the engineer left it tel1with a adapter, I have already phoned tec support and after 30 minutes of switching the hub on and off got cut off they sent a text saying it was working but it’s not

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      11 months ago

      Ah okay. When you call out from your landline is the number showing the same number as you're dialling? 

      If you call a mobile the number calling should show, is this number the same number you're using for the incoming calls? 

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      11 months ago

      Thank you for confirming this Bazpat

      Let's investigate this further at our side, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.